IT field engineers on site, wherever your kit is.Smart hands in London
Smart hands, rack and stack, IMAC, break-fix and site surveys by vetted engineers in data centres, comms rooms and offices across the UK, Europe, the Americas, the Middle East, Africa and Asia-Pacific, all managed through one point of contact.
Engineers who know the kit you run
Our field engineers work on networking, server, storage, security, telephony and end-user equipment from 75+ manufacturers, from a single switch swap to full data centre installs.
CiscoCisco Meraki
Juniper Networks
Ubiquiti
Netgear
Huawei
Nokia
Mikrotik
Dell TechnologiesDell EMC
Lenovo
Supermicro
FujitsuCisco UCS
NetApp
Synology
QNAP
Fortinet
Palo Alto Networks
SonicWall
F5CiscoCisco MerakiJuniper NetworksUbiquitiNetgearHuaweiNokiaMikrotikDell TechnologiesDell EMCLenovoSupermicroFujitsuCisco UCSNetAppSynologyQNAPFortinetPalo Alto NetworksSonicWallF5
VMware by Broadcom
Nutanix
Citrix
Red Hat
Veeam
AWS Outposts
Poly
Cisco Webex
APC by Schneider Electric
Apple
HPLenovo ThinkPadDell Latitude
EpsonVMware by BroadcomNutanixCitrixRed HatVeeamAWS OutpostsPolyCisco WebexAPC by Schneider ElectricAppleHPLenovo ThinkPadDell LatitudeEpsonCiscoCisco MerakiJuniper NetworksUbiquitiNetgearHuaweiNokiaMikrotikCiscoCisco MerakiJuniper NetworksUbiquitiNetgearHuaweiNokiaMikrotikDell TechnologiesDell EMCLenovoSupermicroFujitsuCisco UCSNetAppSynologyQNAPFortinetPalo Alto NetworksSonicWallF5VMware by BroadcomNutanixCitrixRed HatVeeamAWS OutpostsPolyCisco WebexAPC by Schneider ElectricAppleHPLenovo ThinkPadDell LatitudeEpsonManufacturer names are trademarks of their owners and are listed to show the equipment our engineers work on, not a partnership or endorsement.
IT Field Services & Managed IT
About Us — Field engineers you can rely on, wherever your sites are
Our IT Field Services – Smart Hands, Rack & Stack, IMAC & Break-Fix
Skilled hands in your data centre or comms room
Hardware swaps, cabling and patching, console access, reboots, audits and rack and stack, carried out to your runbook in colocation sites and comms rooms worldwide.
- Hardware replacement and console work
- Rack and stack with photo handover
- Rack audits, port maps and surveys
- Overnight change windows
Installs, moves, changes and fast repairs
Engineers who set up users, move offices, refresh devices and fix failed hardware, so your customers get back to work quickly and asset records stay right.
- New starter set-ups and refreshes
- Desk, floor and office moves
- Onsite diagnosis and parts swaps
- Collection and disposal
Your brand on site, our engineers doing the work
MSPs, integrators and IT service companies use us as their hands and feet on site. Engineers represent your company and reports come back to you, never to your customer.
- No Simplify branding on site
- Jobs by email, ticket or service desk
- Partner rate card per country
- One coordinator for every job
4-hour, next business day or scheduled
A 24/7 service desk that responds in under 30 minutes, and vetted engineers in 285 cities worldwide. We confirm the service level for every site before you commit to your customer.
- 99.99% next business day SLA attainment
- 98% 24-hour and 94% 4-hour attainment
- Engineers in 20 priority countries
- 2,000+ field engineers worldwide
Also from Simplify Networks: business phone systems for UK offices.
Work with us
One partner for every site
Whether you need smart hands in a data centre, IMAC and break-fix across an estate, or white-label engineers for your customers, tell us the sites and the scope and we will come back with availability and a quote.
Your hands and feet on site, anywhere in the world
You win the contract and manage the customer. We put vetted field engineers on site in the UK and 285 cities worldwide, under your brand, and send the report back to you.
Work we have delivered for partners
A few examples of projects our engineers have completed on site. Client names are kept confidential, as they are for every partner we work with.
Data centre installation
Our engineers installed a data centre environment on site in Denver for a partner.
Internal network migration
We migrated a customer’s internal network in Belfast, with engineers on site for the move.
End-user device migration
We migrated end-user devices for an organisation of more than 300 staff across Sweden and Norway.
Multi-site upgrade for a bank
We upgraded 120 sites across the USA for a bank, run as one programme.
Answers for MSPs and IT service companies
Got Questions? We’ve Got Answers!
Explore our most common queries below. Can’t find what you’re looking for? Contact us – we’re here to help!